For any courier enquiries from 1 October 2024, please contact NZ Post on 09 977 0236 or customerassist@nzpost.co.nz from 8am – 6pm Monday to Friday.

Customer Feedback

Have a question, compliment, or complaint? Fill out our Customer Feedback form, and our team will endeavour to get back to you within 48 hours.


PBTOne, Your One Stop For eServices

Looking for eServices? You’ll find them in our new all-in-one customer portal, PBTOne!

  • Ordering a Pickup
  • Freight Forwarding
  • Ordering PBT Products
  • Managing My PBT Account Settings
  • Obtaining a Quote
  • Submitting an Invoice Query
  • Requesting a Credit
  • Filing a Claim
Go to PBTOne